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Call Logging Procedure
Support Calls can be logged telephonically according to the following schedule:
Level 1 +27 82 236 7386 or
Support.ivr.co.za
Level 2 +27 82 236 7386 or
Support.ivr.co.za
Level 3 +27 12 345 9020 or
Support.ivr.co.za
Level 4 +27 12 345 9020 or
Support.ivr.co.za
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Escalation
Should the response from C.a.T.S. (Pty) Ltd not meet the SLA and matters not be
resolved, escalation of the fault will take place as follows:
Level 1 JP Grobler +27 12 345 9020
Level 2 JP Grobler +27 12 345 9020
Level 3 Johan Grobler +27 12 345 9020
Level 4 Johan Grobler +27 12 345 9020
Information to be provided when logging a call:
- Caller name and contact details
- Company Name
- System detail
- Problem description with accurate times
Information to be provided to the customer:
- Call reference
- Name of person taking the call
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