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| IVR Services |
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C.a.T.S. has in-house facilities to develop applications for WebSphere Voice Response
(DirectTalk for Aix and DirectTalk for Windows) using State Tables, Java, Rexx and VoiceXML.
C.a.T.S. currently has a fully fledged HP Opencall development and test environment.
Also included in the lab is a fully fledged C3 test and development system ana
extensive IBM WebSphere test and development systems.
Read about the investment C.a.T.S.
made in its test and development environments.
C.a.T.S. is currently using IVR systems to front-end call centres for, amongst others, communication and
insurance companies. The support typically includes monthly health checks, remote support via
dial-up and response time of 1 to 2 hours. We are proud of our support service and the
number of customers supported is growing constantly.
Read more about our Customer Satisfaction Survey (1,008 KB, PDF)
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Current Projects by C.a.T.S. |
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- Multiple languages (5) for a Nigerian GSM Operator
- A automated (by SMS) inbound and outbound IVR customer satisfaction survey
- Voucher Validity check with usage date and time for a African operator
- A SIM Swap interface on IVR for an African operator
- A Pre-Paid roaming toggle IVR application for a Lesotho Network
- A total rewrite of the main customer care IVR application of Vodacom South Africa
- A statistics interface for a Lesotho Network
- SLA with several mobile operators on IVR systems ? 24x7
- A call quota system for an East Africa Operator
- Migration of current IVR application to Voice XML
- Text-to-Speech implementation for a national traffic information system
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