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| Fax On Demand |
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Fax-on-Demand enables organizations of all
sizes to fully automate one of the most basic
and yet time consuming jobs.
Most companies receive hundreds or even
thousands of requests for documents every
day. Usually these documents are sent via
fax and usually it is a manual process. Fax
servers are widely used, however this also
requires human intervention.
Documentation are widely posted on
organizational web sites, yet the first port of
call for most people is to call the
organization by phone to retrieve
information. Often a description, information
or a caveat of sorts need to accompany the
documentation sent via fax.
C.a.T.S. provides companies with instant
savings and real business value.
Fax-on-Demand by C.a.T.S. presents
customers a very easy entry regarding
setting up the service. Added to this the
service guides the caller via voice and
DTMF (telephone keypad) inputs to the
documentation which is relevant. The caller
is talked through the fax process to ensure
that the fax is delivered successfully.
Documents faxed can range from single
pages, information pieces, to literally books.
The system will greet the caller, explain the
nature of the service and present the caller
with menu options. The caller can then
proceed to exercise their option. This allows
the caller to drill-down to the documentation
of choice.
The organization only has one number to
advertise or circulate. No human intervention
is needed at any stage and customer
satisfaction is guaranteed due to the fact
that a consistent self-help service is
rendered. Updates can easily be facilitated
and the information can be current at all
times.
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Advantages:
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- Fully automated - no human intervention.
- Lower cost per enquiry.
- Full statistics on call and fax detail.
- Dispense information, making use of the
caller's time.
- 24 hours, 7 days a week, 365 days a year
availability.
- No software or hardware needed on your
side.
- Standardized: legally defensible, all data are
stored.
- Equal unbiased treatment to all your
clients.
- No busy signals to applicants.
- Large amount of calls can be handled
simultaneously.
- No fax machine or fax server needed on your
side.
- Central contact number for life!
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